Privacy Policy

Last updated: 2026-04-07

This Privacy Policy explains how Creative Multi Solutions LLC ("Company", "we", "us", or "our") collects, uses, and protects information submitted through our applications and related services, including:

• Creative Mobadra (patient app)
• Mobadra Staff (staff/admin app)
• Company website and contact channels

By using our apps or website, you acknowledge this policy.

1) Information We Collect

We may collect information you provide directly, including:

• Name, phone number, email address
• Account credentials and profile information
• Date of birth, gender, and family member details
• Appointment and booking details
• Notes, support messages, and wellness/reminder entries
• Uploaded images/documents where applicable

We may also collect limited technical information such as device type, app version, browser type, and usage information needed to operate and improve our services.

2) How We Use Information

We use information to:

• Respond to inquiries and provide requested services
• Operate appointment, reminder, and support workflows
• Improve service quality, reliability, and security
• Prevent misuse and unauthorized access
• Comply with legal and regulatory obligations

We do not sell personal information to third parties.

3) Data Sharing

We may share information with trusted parties only where necessary, such as:

• Hospitals/clinics and healthcare partners involved in service delivery
• Authorized staff/coordinators/admin users in our workflow
• Hosting and technical service providers/processors
• Regulators or public authorities where legally required

Third parties are expected to handle data responsibly and only for authorized purposes.

4) Data Retention

We keep personal information only for as long as reasonably necessary to:

• Fulfill the purpose it was collected for
• Comply with legal obligations
• Resolve disputes and enforce agreements

After applicable retention periods, data is deleted or anonymized where practical.

5) Security

We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction, including authenticated backend controls and secure transport.

No internet-based or software system can be guaranteed to be completely secure.

6) Your Choices and Rights

Subject to legal and operational requirements, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information

To submit a request, contact us at info@creativemultisolutions.com.

7) Healthcare Content Notice

Any health-related information in our services is for general support purposes and does not replace professional medical advice, diagnosis, or treatment.

In emergencies, contact local emergency services immediately.

8) Updates to This Policy

We may update this Privacy Policy from time to time. Revisions will be posted with updated wording as needed.

9) Contact

Data controller / operator: Creative Multi Solutions LLC
Address: AlWadi Building, Office 203 Sheikh Zaid Road, Dubai, UAE
Email: info@creativemultisolutions.com
Phone: +971508339005